Rubbish Collection Putney Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Putney supplies rubbish removal and waste collection services to domestic and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking or allowing us to collect any waste from your premises.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1. Company means Rubbish Collection Putney and any authorised employees, agents or subcontractors engaged to perform the services.

1.2. Customer means any person, business, organisation or entity that requests or benefits from the waste collection or rubbish removal services supplied by the Company.

1.3. Services means any waste collection, rubbish removal, junk clearance, bulky waste collection, recycling collection, or related services provided by the Company.

1.4. Site or Premises means the address or location where the Services are to be carried out.

1.5. Waste means any items, materials or rubbish presented by the Customer for collection, removal or disposal under the Services, excluding prohibited items as defined in these Terms and Conditions.

2. Scope of Services

2.1. The Company provides rubbish collection and waste removal services within its designated service area. The availability of Services at any given address is subject to operational constraints and the Company's discretion.

2.2. The Services typically include the loading of Waste into a suitable vehicle, transportation, and disposal or recycling at an authorised facility, in accordance with applicable UK waste regulations.

2.3. The Company reserves the right to refuse to collect any Waste that it reasonably believes to be hazardous, prohibited, unsafe, incorrectly described, excessively heavy, or otherwise unsuitable for collection.

2.4. The precise nature and scope of the Services for each booking will be confirmed in the booking confirmation, quotation or agreed communication between the Company and the Customer.

3. Booking Process

3.1. Customers may request Services by telephone, email or through any other booking method made available by the Company from time to time.

3.2. When placing a booking request, the Customer must provide accurate information about:

a. The type and approximate quantity of Waste to be collected.

b. The location of the Premises, access details and any parking restrictions.

c. Any special circumstances that may affect the provision of the Services, such as limited access, stairs, time restrictions or heavy items.

3.3. The Company will provide a price estimate or quotation based on the information supplied. This may be a fixed price or an estimate subject to change following an on-site assessment of the Waste.

3.4. A booking shall be deemed accepted and a contract formed only when the Company confirms acceptance of the booking, either verbally or in writing, and provides an appointment date and time window.

3.5. The Company reserves the right to refuse or cancel any booking at its discretion, including where it reasonably believes that the job cannot be carried out safely, legally, or within operational limitations.

4. Access and Customer Obligations

4.1. The Customer must ensure that the Company has safe, suitable and timely access to the Premises at the agreed date and time.

4.2. The Customer shall provide any necessary information regarding parking, building entry, security procedures, or other access requirements in advance of the appointment.

4.3. The Customer is responsible for obtaining any permits, consents or permissions required to allow the Company's vehicles to park or load near the Premises, unless otherwise agreed in writing.

4.4. If access to the Premises is delayed, restricted or unsafe, the Company may charge additional waiting time, reschedule the job, or cancel the booking and apply a cancellation charge.

4.5. The Customer must ensure that the Waste is ready for collection and is clearly separated from items that are not to be removed. The Company is not liable for removing items mistakenly presented as Waste.

5. Waste Types and Regulations

5.1. The Company operates in compliance with relevant UK waste management, environmental and duty of care regulations. The Customer agrees to cooperate with the Company in meeting these obligations.

5.2. The Customer must not present for collection any Waste that is classed as hazardous or requires specialist handling, including but not limited to:

a. Asbestos or materials containing asbestos.

b. Clinical or medical waste, including syringes and pharmaceuticals.

c. Chemicals, solvents, oils, paints or other liquids, unless expressly agreed.

d. Pressurised containers such as gas cylinders, unless expressly agreed.

e. Explosives, firearms, ammunition or other dangerous items.

5.3. If prohibited Waste is discovered during loading, the Company may refuse to remove it and may adjust the quotation or cancel the job. If such items are discovered after removal, the Company may charge the Customer for any additional costs incurred in dealing with them safely and legally.

5.4. The Company will transport collected Waste only to appropriately licensed waste transfer stations, recycling facilities or disposal sites. The Company aims to maximise reuse and recycling where economically and practically feasible.

5.5. The Customer acknowledges their duty of care regarding Waste and agrees to provide any information reasonably required by the Company for regulatory or record-keeping purposes.

6. Pricing and Payment Terms

6.1. Prices are generally based on the volume, weight and type of Waste, as well as labour, access conditions and any additional services requested. Prices will usually be confirmed upon arrival and inspection of the Waste.

6.2. All prices quoted are exclusive of any applicable taxes or charges that may be required by law, unless expressly stated otherwise.

6.3. Unless otherwise agreed in advance, payment is due in full on completion of the Services at the Premises. The Company may require payment in advance or a deposit for certain bookings.

6.4. The Company accepts payment by the methods specified at the time of booking, which may include cash, card or bank transfer. The Company does not accept responsibility for cash sent in the post or through unauthorised channels.

6.5. If payment is not made when due, the Company reserves the right to charge interest on the overdue amount at the statutory rate, together with any reasonable costs incurred in recovering the debt.

6.6. For business Customers, credit terms may be offered at the Company's discretion. Where credit terms apply, invoices must be settled within the agreed period from the invoice date. Late payment may result in suspension of Services.

7. Changes, Cancellations and Missed Appointments

7.1. The Customer may request to change the date, time or details of a booking by contacting the Company. Any such changes are subject to availability and the Company's agreement.

7.2. If the Customer wishes to cancel a booking, they must provide reasonable notice. The Company may apply a cancellation charge if short notice is given or if the crew has already been dispatched.

7.3. The Company will use reasonable efforts to attend the Premises within the agreed time window but cannot guarantee exact arrival times due to traffic, weather or operational factors. The Company is not liable for delays outside its reasonable control.

7.4. If the Company is unable to attend due to circumstances beyond its control, the appointment will be rescheduled at a mutually convenient time and no additional charges will apply for the rescheduling itself.

7.5. If the Customer is not present, access is unavailable, or the Waste is not ready when the crew arrives, the Company may, at its discretion, charge a call-out fee, a waiting fee, or a cancellation fee, or may rearrange the booking for another time.

8. Customer Representations and Warranties

8.1. The Customer warrants that they have full authority to allow the Company to remove the Waste from the Premises and that the Waste does not belong to any third party.

8.2. The Customer warrants that the information provided about the Waste type, quantity and condition is accurate and not misleading.

8.3. The Customer agrees to indemnify the Company against any loss, damage, cost or liability arising from:

a. The removal of items not owned by the Customer or for which the Customer lacked authority to dispose.

b. The incorrect description or concealment of hazardous, prohibited or restricted items.

c. Any breach by the Customer of these Terms and Conditions.

9. Liability and Limitations

9.1. The Company will exercise reasonable care and skill in providing the Services. However, the Company is not liable for any loss or damage that is not reasonably foreseeable or that arises from matters outside its control.

9.2. The Company's total liability to the Customer for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the total price paid or payable for the specific Services giving rise to the claim.

9.3. The Company is not liable for:

a. Loss or damage resulting from the removal of items that the Customer or their representative identified for disposal.

b. Indirect or consequential losses, including loss of profit, revenue, business opportunity or goodwill.

c. Any damage to areas, surfaces or items where access was restricted, unsafe, or where the Customer insisted that the crew proceed despite advice to the contrary.

9.4. Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UK law.

10. Insurance

10.1. The Company maintains appropriate public liability and employer's liability insurance in connection with the provision of its Services.

10.2. Evidence of such insurance cover can be made available to Customers upon reasonable request.

11. Complaints and Disputes

11.1. If the Customer has any concerns or complaints regarding the Services, they should contact the Company as soon as reasonably practicable, providing full details of the issue.

11.2. The Company will investigate complaints in good faith and will seek to resolve them promptly through communication with the Customer.

11.3. In the event of a dispute that cannot be resolved directly between the parties, either party may pursue such rights and remedies as are available to them under UK law.

12. Data Protection and Privacy

12.1. The Company may collect and process personal data relating to Customers in order to provide the Services, manage bookings, process payments, and meet legal and regulatory obligations.

12.2. The Company will handle such personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep it secure and confidential.

12.3. The Customer is responsible for ensuring that any personal data they provide to the Company is accurate and up to date.

13. Force Majeure

13.1. The Company shall not be in breach of these Terms and Conditions or liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control.

13.2. Such events may include, but are not limited to, extreme weather, traffic disruptions, accidents, strikes, acts of government or regulatory authorities, or failure of utilities or transport networks.

14. Variation of Terms

14.1. The Company reserves the right to amend or update these Terms and Conditions from time to time.

14.2. The version of the Terms and Conditions that applies to a particular booking will be the version in force at the time the booking is accepted by the Company.

15. Severability

15.1. If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

16.1. These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

16.2. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

By confirming a booking with Rubbish Collection Putney or by allowing our team to commence any rubbish collection or waste removal work, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.