Rubbish Collection Putney Privacy Policy

This Privacy Policy explains how Rubbish Collection Putney collects, uses, stores and shares personal data about customers and prospective customers in our local service area. We are committed to protecting your privacy and handling your information in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, and all other applicable data protection laws.

This Privacy Policy applies to all customers and users of Rubbish Collection Putney services in our service area, including individuals, households and businesses who request, purchase or enquire about our rubbish collection, waste clearance or related services.

Who We Are And How To Contact Us

Rubbish Collection Putney is a waste and rubbish removal service operating in the Putney area. For the purposes of data protection law, Rubbish Collection Putney is the controller of your personal data, which means we decide how and why your information is processed.

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details provided on our usual customer communication channels.

What Personal Data We Collect

We only collect personal data that is relevant to the provision and management of our rubbish collection and related services. The categories of personal data we may collect include the following.

Identification and contact details such as your name, address, telephone number, mobile number and email address.

Service details such as property type, access instructions, preferred collection times, service history and details of waste or items to be collected where this contains or can reveal personal data.

Billing and payment information such as invoicing address, payment status and basic payment details needed to process transactions. Card details are handled securely and may be processed by approved payment processors on our behalf.

Communication records such as emails, telephone call notes and messages relating to bookings, enquiries, feedback, complaints or other interactions with us.

Technical information where relevant such as IP address, device details and information about how you use our online contact forms or digital services.

Marketing preferences including your choices about receiving updates, offers or service reminders from us.

How We Collect Your Personal Data

We collect personal data directly from you when you contact us to request a quote, make a booking, confirm a service, pay an invoice, give feedback or subscribe to marketing communications.

We may also receive personal data about you from third parties where this is necessary to provide our services. For example, this might include landlords, letting agents, property managers, facilities managers or business partners who arrange waste collections on your behalf. In such cases, we will only process the personal data we need in order to deliver and manage the agreed services.

Lawful Bases For Processing Your Data

We process your personal data only where we have a valid lawful basis under data protection law. Depending on the context, we may rely on one or more of the following lawful bases.

Contract. We process your personal data to enter into and perform a contract with you, for example to provide rubbish collection services, manage bookings, process payments, issue invoices and handle service-related communications.

Legal obligation. We may process personal data where necessary to comply with legal or regulatory requirements, such as tax, accounting, record keeping, health and safety, or waste management regulations.

Legitimate interests. We may process personal data for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. This can include managing our operations, improving our services, preventing fraud, protecting our staff and customers, and sending limited direct marketing to existing customers where permitted by law.

Consent. In some situations, we rely on your consent to process your personal data, for example for certain types of marketing communications. Where we rely on consent, you are free to withdraw it at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes.

To provide and manage rubbish collection, waste removal and related services that you request or that are requested on your behalf.

To create and manage your customer account or service record, including booking details and service history.

To communicate with you about quotes, bookings, service updates, cancellations, rescheduling, payments and customer support.

To issue invoices, process payments, manage refunds and handle queries related to billing.

To manage our relationship with you, including dealing with complaints, responding to feedback and improving our services.

To send service messages, reminders and important notices that relate directly to the services you use.

To send marketing communications about our services where we have your consent or where the law allows us to do so and you have not opted out.

To maintain business records, comply with legal obligations, and protect our rights, property, staff and customers.

Data Retention: How Long We Keep Your Data

We keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including any legal, accounting or reporting requirements.

Service and account information related to your rubbish collection services is generally kept for the duration of your relationship with us and for a reasonable period afterwards, usually up to six years, in line with legal limitation periods and tax and accounting rules.

Communication records such as emails and enquiry notes are retained as long as needed to manage your query, resolve disputes and maintain accurate records.

Marketing information, including your contact details and preferences, is kept until you opt out or withdraw consent, after which we will stop sending marketing and retain only limited information to record your preference.

When personal data is no longer needed, we will delete it or anonymise it so that it can no longer be linked to you.

Data Sharing And Processors

We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.

We may use third party service providers as data processors to support the operation of our business. These may include payment processors, IT and hosting providers, customer management systems, email and communication tools, and professional advisers such as accountants or legal advisers. These processors act on our instructions, are bound by contractual obligations to protect your personal data and may not use it for their own purposes.

We may share personal data with other organisations when required by law, when necessary to protect our rights or the safety of our staff and customers, or in connection with the sale or restructuring of our business, subject to appropriate safeguards.

Where processors or other recipients are located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law.

Your Data Protection Rights

You have a number of rights in relation to your personal data under data protection law. These rights are subject to certain conditions and exemptions.

Right of access. You can request a copy of the personal data we hold about you, together with information about how we process it.

Right to rectification. You can ask us to correct inaccurate or incomplete personal data.

Right to erasure. You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction. You can ask us to restrict the processing of your personal data in specific situations, such as while we are considering a request to rectify or erase your data.

Right to data portability. You can, in certain circumstances, request that we provide your personal data in a structured, commonly used and machine readable format, or transfer it to another controller where this is technically feasible.

Right to object. You can object to our processing of your personal data where we rely on legitimate interests as the lawful basis. You can always object to direct marketing, and we will stop processing your data for this purpose.

Rights in relation to automated decision making. We do not carry out solely automated decision making that produces legal or similarly significant effects on you.

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.

Exercising Your Rights And Complaints

If you wish to exercise any of your rights, or if you have questions or concerns about how we handle your personal data, you can contact us using our normal customer contact details. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we have used your personal data. We would, however, appreciate the chance to address your concerns before you approach the authority, so please contact us first where possible.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our data processing practices, or legal requirements. The latest version will always apply to our processing of your personal data. You should review this Privacy Policy periodically to stay informed about how we protect your privacy.